04.11 Intermediate | Calling Tech Support

Dialogue: Tech guy: Hello, thanks for calling 123TechHelp, I’m Todd. How can I help you?Client: Hello? Can you help me? My computer! Oh man...Todd: It’s okay sir, calm down. What happened?Client: I turned on my laptop and it broke! I mean, the monitor went black!Todd: Ok, sir, it sounds like you might have a virus.Client: I don’t feel sick,...let me check... Nope! No fever, I’m fine.Todd: No, your computer might have a virus, I mean, it has a bad program on it. Maybe that’s why it crashed. I recommend that you run an antivirus program in order to safely remove any unwanted spyware or Trojans.Client: Phew! ……Wait a minute, CRASH??!! Spyware? Trojans! What? where? when?!